Module
Request Autopilot board
Who: ops and maintenance teams. What: open → assigned → in progress → waiting → done. Why: every request has an owner path and SLA signal before it disappears into chat.
Open2
HVAC not cooling — Unit 4B
Leak under kitchen sink
Assigned1
Common-area light outage
In progress1
Unit turnover punch list
Waiting1
Waiting on parts — dryer repair
Done1
Lobby landscaping touch-up